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These Terms and Conditions ("Terms") govern the use of GoldWin Casino's services, including but not limited to online gaming, deposits, withdrawals, bonuses, and responsible gaming tools.
Acceptance of Terms
By creating an account with GoldWin Casino, using our services, or participating in any promotions, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, please do not use our services.
Age and Legal Restrictions
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account with GoldWin Casino or use our services. We reserve the right to request verification of your age at any time.
Account Registration
To create an account with GoldWin Casino, you must provide accurate and complete information about yourself, including but not limited to your name, date of birth, address, and contact details.
We may require you to verify your identity and address at any time. This will involve providing us with documentation, such as a passport or ID card, and proof of address. We reserve the right to request additional information or documentation.
You are responsible for maintaining the security and confidentiality of your account details, including but not limited to your username, password, and login credentials. You must ensure that you do not share your account with anyone else.
Deposits and Withdrawals
We accept a variety of payment methods, including credit cards, debit cards, e-wallets, and cryptocurrencies. For a full list of accepted payment methods, please see our website or contact our support team.
There are minimum and maximum limits on deposits and withdrawals. These limits will be communicated to you when you create an account with us.
Deposits will typically be credited to your account within a few minutes of being made, but may take longer depending on the payment method used. Withdrawals will typically take 24-48 hours to process, but may take longer depending on the payment method used.
Anti-Money Laundering Policy
We are committed to preventing money laundering and other forms of financial crime. We reserve the right to request additional information or documentation from you at any time to verify your identity and source of funds.
Bonuses and Promotions
Bonuses will be credited to your account automatically when you meet the qualifying conditions specified in our promotions. For a full list of current promotions, please see our website or contact our support team.
To withdraw any bonus funds or associated winnings, you must wager at least 30 times the amount of the bonus within the time period specified in our promotions.
We reserve the right to revoke bonuses or associated winnings if we suspect that you have abused our promotion rules or failed to comply with these Terms.
Gameplay and Fairness
Our games use Random Number Generators (RNGs) to ensure fair outcomes. For more information about our RNG policy, please contact our support team.
If a game malfunctions or is corrupted in any way, we reserve the right to void all bets placed on that game and return your money.
We offer responsible gaming tools to help you manage your play. These include deposit limits, wager limits, and session limits. For more information about our responsible gaming policy, please contact our support team.
Responsible Gambling
If you feel that you have a problem with gambling, you can self-exclude from our services for a period of time specified by us. To do this, please contact our support team.
We offer deposit limits to help you manage your play. These can be set via your account settings. We also offer wager limits and session limits to help you control your play.
For more information about our responsible gaming policy or for help with self-exclusion, please see our website or contact our support team.
Prohibited Activities
We reserve the right to revoke bonuses or associated winnings if we suspect that you have abused our promotion rules.
We reserve the right to void all bets placed by a user who has engaged in fraudulent, collusive, or manipulative behavior.
We reserve the right to void all bets placed using bots or automated systems.
Account Suspension and Closure
You can close your account at any time by contacting our support team. We will process your request within 24 hours of receiving it.
We reserve the right to suspend or close your account if you breach these Terms in any way.
If you do not log into your account for a period of 12 months, we reserve the right to close it. We will notify you before doing so.
Privacy and Data Protection
We collect information about you when you create an account with us or use our services. This includes but is not limited to your name, date of birth, address, contact details, and payment method details.
We use your personal data to provide you with our services, communicate with you about promotions, and prevent money laundering and other forms of financial crime. We store your personal data securely on our servers.
GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) and will only process your personal data in accordance with these Terms.
Limitation of Liability
We are not liable for any losses incurred by you as a result of using our services. This includes but is not limited to losses due to game malfunctions, system errors, or third-party links.
We reserve the right to void all bets placed if we experience a system error.
We are not responsible for any content on third-party websites that we link to. By using these links, you acknowledge that you do so at your own risk.
Amendments and Updates
We reserve the right to modify or update these Terms at any time without notice.
If we make any significant changes to these Terms, we will notify you by email. It is your responsibility to check our website for updates and amendments.
